Privacy policy
Privacy Policy
Last Updated: 18 June 2026
Josie's Botanicals Privacy Policy
At Josie's Botanicals, your privacy matters to us. We collect only the information we need to process your orders, provide holistic treatments and workshops safely, and share updates you have asked to receive. We are committed to protecting your personal information with the same care we put into our products.
This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, book a treatment, or otherwise interact with us. By using our website or services, you agree to the terms of this policy.
Who We Are
Josie's Botanicals operates this website and store, offering natural skincare, holistic treatments, and wellbeing workshops.
Our store is hosted by Shopify, which enables us to provide secure online shopping and payment processing.
Business Name: Josie's Botanicals
Email: josiesbotanicalsire@gmail.com
Address:
Josie's Botanicals
The Nature Rooms
Dunboyne Castle
Co. Meath
Ireland
For data protection purposes, we are the data controller of your personal information.
Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact Details
Name, postal address, email address, and phone number.
Payment Details
Payment method and transaction details. Payments are processed securely through Shopify and payment providers. We do not store your payment card details.
Order Information
Products purchased, returned, exchanged, or cancelled.
Account Information
Username, password, preferences, and settings if you create an account.
Communications
Messages, enquiries, customer support requests, booking enquiries, and correspondence you send to us.
Therapy and Workshop Bookings
Information you provide when booking holistic treatments, workshops, or retreats. This may include relevant health, medical, or accessibility information that you choose to share to help ensure treatments are safe and suitable.
Device and Usage Information
Information such as your IP address, browser type, device information, and how you interact with our website. This information may be collected automatically through Shopify, analytics tools, and cookies.
We do not knowingly collect personal information from children under 18 years of age.
How We Use Your Information
We use your personal information to:
-
Process and fulfil your orders and payments.
-
Arrange delivery, returns, refunds, and customer support.
-
Manage bookings for treatments, workshops, events, and retreats.
-
Communicate with you about orders, appointments, or enquiries.
-
Send marketing emails and newsletters where you have provided consent.
-
Improve our website, products, services, and customer experience.
-
Comply with legal obligations, tax requirements, or court orders.
-
Protect our website and business from fraud, misuse, or security threats.
We only keep your information for as long as necessary to fulfil these purposes or as required by law.
Email Marketing and Communication Preferences
If you subscribe to our newsletter, we may send occasional emails about:
-
New products
-
Special offers
-
Events and workshops
-
Wellbeing information
-
Company news
You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Even if you unsubscribe from marketing communications, we may still contact you regarding orders, bookings, appointments, returns, refunds, or other service-related matters.
Therapies, Workshops and Sensitive Data
If you book a holistic treatment, consultation, workshop, or retreat, we may collect limited health or personal information to help ensure your safety and wellbeing.
This information is used only for the purpose of providing appropriate treatments, services, or support and is not shared with third parties unless required by law or with your consent.
We keep this information securely, restrict access to those who need it, and retain it only for as long as necessary to provide treatment, maintain appropriate treatment records, comply with legal obligations, or resolve disputes.
Cookies and Analytics
Our website uses cookies and similar technologies to:
-
Enable essential website functionality.
-
Improve your shopping experience.
-
Analyse website traffic and performance.
-
Understand how visitors use our website.
-
Deliver relevant advertising and marketing.
These technologies may be provided by Shopify, Google Analytics, Meta, and other approved service providers.
You can manage or disable cookies through your browser settings at any time.
We may also use cookies for marketing purposes, including personalised advertising through Shopify and Meta platforms.
You can learn more about privacy controls by visiting:
https://globalprivacycontrol.org/
Where required by law, we will request your consent before placing non-essential cookies on your device.
Sharing Your Information
We share your information only when necessary to operate our business or comply with legal obligations.
This may include:
Shopify
Our website host and ecommerce platform provider.
Payment Providers
To securely process payments and prevent fraud.
Delivery Partners
To arrange shipping, delivery, returns, and order fulfilment.
Email and Marketing Services
For customers who have chosen to receive marketing communications.
Professional Advisers and Authorities
Accountants, legal advisers, insurers, regulators, law enforcement agencies, or government authorities where required by law.
We do not sell, rent, or trade your personal information to third parties.
Security and Retention
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no online system can be guaranteed to be completely secure.
We encourage you to use strong passwords and to keep your account credentials confidential.
We retain personal information only for as long as necessary to:
-
Provide services.
-
Fulfil legal and regulatory obligations.
-
Maintain business records.
-
Resolve disputes.
-
Enforce agreements.
Your Rights (EU and UK Customers)
Under the General Data Protection Regulation (GDPR), you may have the right to:
-
Access the personal data we hold about you.
-
Request correction of inaccurate information.
-
Request deletion of your personal information.
-
Request that we stop processing your personal data in certain circumstances.
-
Restrict or object to the processing of your information.
-
Withdraw consent for marketing communications.
-
Request a copy of your personal information in a portable format.
To exercise any of these rights, please contact us at:
We may request proof of identity before responding to certain requests.
If you are dissatisfied with how we handle your personal information, you have the right to contact the Data Protection Commission in Ireland:
International Transfers
Some of our service providers, including Shopify and certain technology partners, may transfer personal information outside the European Economic Area (EEA).
Where this occurs, appropriate safeguards are used to protect your information, including Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.
Any updates will be posted on this page and the "Last Updated" date will be revised accordingly.
We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: josiesbotanicalsire@gmail.com
Address:
Josie's Botanicals
The Nature Rooms
Dunboyne Castle
Co. Meath
Ireland
Thank you for trusting Josie's Botanicals. We are committed to handling your information with transparency, respect, and care.